Corporate Sales

Q1: Can I get a sample and how long will it take?

A: Yes. The sample will be sent out within 7-15 working days after we receive your full payment.

Q2: What's the delivery time?

A: Our delivery time is around 30-45 working days after we receive payment.

Q3: How can I check product quality?

A: Every item from Arctora is inspected by our QC at every step. Of course, you can arrange a third-party inspection company to check.

Q4: What shipping methods does we offer?

A: It depends on the customer's request. Normally, for sample orders, we suggest shipping by express. Bulk orders can be shipped by sea.

Q5: How about the warranty?

A: The warranty for the frame, battery, controller, motor, and charger is 1 year.

Q6: What are your payment terms?

A: Our payment terms include a 30% deposit before production and the remaining 70% balance against the bill of lading. We accept payment methods such as TT, D/P, D/A, and L/C.

Q7: What are your delivery terms?

A: We offer delivery terms including EXW, FOB, CNF, and CIF.

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